RETURNS & EXCHANGES


At AURAYS we try to please our customers at every possible level by providing beautiful Made in Italy silk products.

See our easy to read returns policy below. To speak directly to a real person at our head office regarding AURAYS returns and how to proceed contact us  team@aurays.com and our award winning team will help you go forward.

Love your purchase but it is not exactly what you want? Try gifting it to friend or family member for a special occasion!!

We are happy to replace items like for like of course and have a policy across the board that any item can be returned for any reason if it has not been used at all within one month. (30 days). At the same time it can be just as easy to gift the item to you purchased to a special person on a special occasion and to order something else. Either way we are happy to help with what you wish.

 

NOT RETURNABLE

Items that are returned damaged, soiled, altered or used will not be accepted and will be returned to the customer with immediate effect.

Items must also not have been washed or dry-cleaned and must be with their originalAURAYS packaging complete.

 

RETURN & EXCHANGE TIME WINDOW

Items that fall under our eligible returns must be returned or exchanged within 30 days (one month) of the item being shipped. 

EXCHANGES

Love your purchase but it is not exactly what you want? We find that people gifting silk items actually can be a great idea and saves the risk of re shipping items around again.

We're at the same time of course 100% happy to exchange your item for another if we have it available in our inventory stock and also offer a refund if thats what you so wish :)

Again items that have been worn and used cannot be returned.

To start the exchange process contact our help team.

team@aurays.com

 

This notification is relevant to all AURAYS products including but not exclusive to designer silk bracelets, silk bags and accessories.